Welcome to the Toys “R” Us Financial Assistance Fund Website

Program Notices

If you did not receive a Notification Packet and believe that you are eligible to participate in the Fund, please send an email to ParticipantHelp@TRUFinancialAssistanceFund.com and provide the following information:
  • Name and Address
  • Your TRU employee Identification Number
  • The last 4 digits of your Social Security Number
  • Any proof of employment after September 18, 2017 (pay stub or similar document)

If you have any questions or would like to provide this information by phone, please call toll-free at 855-220-3366.

Please note that if the Administrators cannot complete a wire transfer to eligible Participants due to incorrect financial Routing or Account numbers, a check will be mailed to the Participant at the address on record within 15 working days after the failure of the wire transfer.
Starting February 4, 2019, due to a larger than expected failure rate on wire/EFT transfers and fees charged by certain banks, payments will solely be made by check and sent by regular mail.


The TRU Financial Assistance Fund (“the Fund”) has been established to provide monetary relief to former Toys “R” Us U.S. employees who lost their jobs as a result of the severe disruption in the retail industry and the unexpected liquidation of the US business of Toys “R” Us. The establishment of the Fund was announced on November 20, 2018.

The TRU Financial Assistance Fund is being administered by Kenneth Feinberg and Camille Biros who are serving as independent Administrators and are responsible for the management and distribution of the Fund. They are focused on putting in place a transparent, fair process for Eligible Former Toys “R” Us Employees (“Eligible Former Employees”) who have been impacted by the unfortunate liquidation of the U.S. business.

Creation of the TRU Financial Assistance Fund is the culmination of a collaborative effort between KKR and Bain Capital, two of the former owners of Toys “R” Us, representatives from Organization United for Respect, some former employees, and the independent Administrators to design a process and the eligibility guidelines.

Guidelines and Process

The claims process will be launched on December 14, 2018 with program materials distributed to Eligible Former Employees. It is anticipated that the distribution process will begin shortly thereafter and would be completed on or about April 30, 2019.

All determinations of the Independent Program Administrators made in accordance with the provisions of this Protocol are final and not subject to appeal. These decisions have been made based upon data provided to the Administrator by Toys R Us. Participation in this Program is completely voluntary and does not affect any independent rights that an individual may possess.