Welcome to the Toys “R” Us Financial Assistance Fund Website

Program Notices

The Toys R Us Financial Assistance Fund is no longer accepting new registrations or documentation for deficient filings. All Participants in the Program have been paid, are in the payment process, or have been determined to be ineligible due to expired deadlines.

Please call 1-855-964-0524 or send an email to info@TRUFinancialAssistanceFundReissues.com if you have a question about a payment.


The TRU Financial Assistance Fund (“the Fund”) has been established to provide monetary relief to former Toys “R” Us U.S. employees who lost their jobs as a result of the severe disruption in the retail industry and the unexpected liquidation of the US business of Toys “R” Us. The establishment of the Fund was announced on November 20, 2018.

The TRU Financial Assistance Fund is being administered by Kenneth Feinberg and Camille Biros who are serving as independent Administrators and are responsible for the management and distribution of the Fund. They are focused on putting in place a transparent, fair process for Eligible Former Toys “R” Us Employees (“Eligible Former Employees”) who have been impacted by the unfortunate liquidation of the U.S. business.

Creation of the TRU Financial Assistance Fund is the culmination of a collaborative effort between KKR and Bain Capital, two of the former owners of Toys “R” Us, representatives from Organization United for Respect, some former employees, and the independent Administrators to design a process and the eligibility guidelines.

Guidelines and Process

The claims process has been launched and program materials have been distributed to Eligible Former Employees. The distribution process will be completed on or about July 17, 2019.

All determinations of the Independent Program Administrators made in accordance with the provisions of this Protocol are final and not subject to appeal. These decisions have been made based upon data provided to the Administrator by Toys R Us. Participation in this Program is completely voluntary and does not affect any independent rights that an individual may possess.